Return and money return policy
Return of goods and funds If you have a problem with the product, do the following: Ask for help on the site through the feedback form of the menu item "Feedback" and formulate the problem, maybe we will help you solve it.
Goods and services purchased in the store samovyazanka.in.ua can be returned or exchanged in time and range in accordance with the Law of Ukraine "On Consumer Rights" You can request a refund without explanation within 14 (fourteen) calendar days. The term of termination of the contract coincides in 14 (fourteen) days from the following dates:
- For goods - from the moment when the goods were shipped in accordance with the invoice or other document certifying receipt of the goods by the buyer.
- For services - from the moment of signing the act of acceptance-delivery on the performed service. In any case, in resolving disputes, we are guided by the current legislation of Ukraine.